Frequently Asked Questions
Everything you need to know about your Rani & Co. experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 28-day return policy for most items. Products must be unworn, in their original packaging, and with all tags attached. Please note that for hygiene reasons, earrings cannot be returned.
What materials are used in your jewelry?
Our jewelry is primarily crafted from high-quality 18k Gold Vermeil or Sterling Silver. We ensure all pieces are lead and nickel-free, making them suitable for sensitive skin.
How do I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch or a cool, dry place when not in use.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.